Return and Refund Policy

Effective Date: 11/09/2025
Last Updated: 11/09/2025

At CollectorsKart.com, we strive to ensure that every purchase meets your expectations. As a multi-vendor marketplace, each seller is responsible for managing returns and refunds for their products. This policy outlines the general guidelines for buyers and sellers.

1. Eligibility for Returns

• Items must be returned in their original condition, unused, and with all packaging and documentation.

• Certain items such as rare collectibles, customized products, or perishable items may not be eligible for return. Sellers may specify such conditions in their product listings.

• Return requests must be initiated within 4 days of receiving the product.

2. Return Process

• Buyers must raise a return request through their CollectorsKart.com account, providing the reason and supporting evidence (such as photos).

• The seller will review the request and approve or decline based on eligibility.

• If approved, buyers will receive instructions for shipping the product back to the seller.

• Buyers are responsible for return shipping costs unless the return is due to seller error (e.g., wrong item, damaged item).

3. Refunds

• Refunds will be issued once the seller confirms receipt and inspection of the returned item.

• Approved refunds will be processed to the buyer’s original payment method within 7 business days.

• Platform fees and shipping charges are generally non-refundable, unless required by law or in cases of seller error.

4. Non-Refundable Situations

Refunds will not be issued if:

• The item is not returned in its original condition.

• The return request was raised after the eligible time window.

• The product category is marked “non-returnable” by the seller.

5. Order Cancellations

• Buyers may cancel orders before the seller ships the product.

• Once shipped, the order can only be processed through the return request system.

6. Dispute Resolution

• If buyers and sellers cannot resolve a return or refund issue, CollectorsKart.com may step in to mediate.

• Our decision will be based on the evidence provided and in line with this policy.

7. Contact Us

For questions or assistance regarding returns and refunds, please contact:

Email: support@collectorskart.com
Website: www.collectorskart.com